TrinityRail Maintenance Services helps companies minimize maintenance or repair downtime so company rail cars return to service faster. Companies can leverage TrinityRail’s advanced data analytics to gain valuable insights into fleets, shipping operations and customers.  Access to dashboard analytics and reports ranging from minor repairs to major rebuilds through access to a network of resources, expertise required to keep rail fleets moving freight

Working within a short time frame, the TAS system needed to be modified from top to bottom and access to key users, companies and stake holders was restricted due to internal complications.  A successful outcome anchored on the establishment of an open, collaborative mindset that would embrace the transformation to iterative design by putting product roadmap responsibilities and release schedule in the hands of an internal product team, not the offsite development team.

Scheduling and maintenance data for all rail fleets managed by the rail group were contained in spreadsheets are great tools for a lot of different types of tasks, but manual data entry is prone to errors and can trip up even the most careful project team.

The maintenance planning team:

• Master Planner
• Customer Service Manager
• Fleet Maintenance Manager
• Supplier Development Manager

MPT provides work planning, scheduling, and preparation to ensure efficient execution of required maintenance functions of company rail car lease assets and internal fleet asset management. The teams  responsibility is a major role of the centralized proactive maintenance planning environment

Institute an iterative approach and release schedule to provide continual improvements now.

Create a process for Trinity and full service customers to shop (schedule) all compliance cars due for testing each year by developing scheduling enhancements for all customers via TAS.

Build a system for Notifications, adherence and tracking to be accessible to made available to all customers, shops and Trinity servive managers.

Improve internal and customer communication to reduce turn times and rental abatement.

Develop a scheduling process system (TAS) that will allow Trinity service managers and full service customers to shop (schedule) all compliance cars due for testing.

Notifications, Adherence and tracking will be made available to all responsible parties, Customers, Shops and TrinityRail. This will improve internal and customer communication and help maintain a balanced Trinity shop network to reduce turn times and rental abatement.

Big picture roadmap and strategy about the entire system to allow quicker feature enhancements and a shorter production releases.

Building a simplified role based information filtering will allow service managers to focus on priority demands and requests, which will increase workflow efficiency and performance

Institution of a streamlined standard process and co-managed solution for Trinity team members and full service customers will improve communication, sheduling and maintenance of a much needed balance within the Trinity shop network. These improvements will reduce shopping, turn times and rental abatement.

Identified customer contact groups  and internal team initiatives for research for user feedback

Created and performed surveys for the TAS portal

Conducted workflow transformation sessions that redefined how information was presented and processed for business stakeholders

Advocate for agile transformation and team collaboration

IA and UI design and direction for the TAS dashboard

• Working with a challenging timeline and learning curve, I was able to recall and apply previous commercial transportation workflows and feature concepts
• Ethnography research data was captured through daily activities, interviews and shadowing of internal team managers
  • The most valuable information of the discovery phase was accomplished through card sort with color categorization that allowed the team to reveal categorization errors and multiple breaks the the information architecture which disrupted use cases and workflows.

○ Wireframe
○ Prototype
○ Flowchart / Workflow diagrams

○ Design System / Style guide / Pattern library
○ User Journey Map
○ Personas

○ Documentation, Artifacts, supporting data and the Solution
○ Site map
○ Usability report